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IT Remote Support Services
Imagine of a situation, you are working on your computer somewhere in the remotest areas of Africa! All of a sudden a bug or glitch enters your machine and blocks all of your operations. Now you are stuck. You might be clueless...Stop straining your mind. We have the answer.
Here is the remedy! Get Going!
How we support you with IT Remote Support?
Our remote control support solution allows a technician to connect to your computer immediately rather than having to wait for someone to be onsite to troubleshoot an issue. You can even see the mouse move right on your screen while they diagnose and resolve your issue! |
What's the process?
Information is gathered and a resolution path is followed in order to ensure a quick and complete fix. Most issues can be solved remotely over the internet, but there will be cases in which they cannot. In these cases a technician will be dispatched to resolve the issue.
We assure you of!
We as a trusted IT support company promise you a range of IT services that are thoroughly comprehensive and are designed to give you peace of mind, increased productivity and real value for money.
We are providing full IT remote support for the following services such as: |
 Spyware Removal Virus Removal
PC Tune-Up
Email Setup
Hardware and Software Troubleshooting
Software Installation
PC Diagnostics
Computer Optimization
Software Troubleshooting with Online Diagnostics
File Recovery
Peripheral Setup (Printer, Digital Camera, etc.)
Here I'll introduce you about our services: |
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Remote Desktop Support: Expect a full IT query support for any of your PC related problems via our remote desktop support system. What we expect from you is just an internet connection and an opportunity to serve you!
Remote Server Support: See all your server issues getting resolved in front of your eyes remotely round the clock!We are well equipped with sophisticated software and highly trained engineers to give you all server support.
Assume you want to project your company products, services offered, USP’s, key strengths, methodologies and business plans. Give us an opportunity to serve you and forget everything else!
Remote Network Support: The smooth functioning of your business also depends upon the peak performance levels of the network devices that are installed in your small or mid sized enterprise. We provide remote network support services which boosts up the performance of these network devices.
Remote Network Management: We provide safe, secure, network monitoring, maintenance and management services for sound functioning of your business.
Monitoring your Network: We monitor your networks 24 hours a day using a number of technologies and protocols, including SNMP (Simple Network Monitoring Protocol). Our infrastructure monitoring team keeps you well informed about every minutest details through the Emails and SMS alerts. We have an infrastructure that is able to monitor all network devices including firewalls, network switches and routers in an efficient manner. |
Remote Server Monitoring Certain factors such as Exchange Inbound mail queue length, SQL server master database size, CPU utilization, hard disk free space, are certain factors which reduces the potential for a server to fail and increases the server uptime. We monitor all these round the clock.
Database Monitoring: Our DBA’s can plan inventory requirements and troubleshoot incidents quickly. Database Server monitoring tool can help monitor a heterogeneous database server environment that may consist of Oracle database, MS SQL, Sybase, IBM DB2 and MySQL databases. It also helps database administrators and system administrators by notifying about potential database performance problems. |
VOIP Services: VoIP service is an alternative to the traditional residential telephone service. In VOIP services a broadband phone utilizes the Internet to make and receive calls. We offer a variety of VOIP service plans and features for the new subscribers.
Now the best part! |
As our business model is based on a proactive approach rather than the reactive approach used by traditional consulting companies.
This enables us to deliver you an excellent customer service so that you remain ahead in current IT trends! |
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